The silver lining of COVID-19 – Improving operational processes

Abstract

The COVID-19 pandemic has highlighted the need for improvement in our operational processes. In our Business Co-Design (BCD) team we have successfully utilised a design-based research (DBR) approach for the past two years - and it has worked well. However, we have noticed that from an operational perspective, the DBR approach methodology we have been using can struggle to scale up, as designing is bespoke and offers tailor made solutions for our individual projects. We will pilot incorporating elements of a soft systems thinking approach together with actor- network theory (ANT) to enable us in applying a more holistic approach to the design and development of units of study which will provide opportunities for input from the larger team, instead of working in silos. Additionally, we are hopeful that this new approach will also assist us in making our design and projects scalable and sustainable – and to support us in increasing efficiency.