Implementing Timely Interventions to Improve Students' Learning Experience*

Abstract

This paper describes the development of an approach aimed at increasing student engagement and outcomes in online business studies. Personalised real-time interventions were used by lecturers to encourage online participation and enhance students' overall experience through engaging them in the online learning environment. This 'high touch' approach was developed using analytics from the learning management system (LMS) to determine key points for interaction and a series of interventions were implemented at these points during the teaching period. These interactions were evaluated through student reactions and surveys to assess students' perceptions of their value in enhancing learning, and the impact on retention and student success.